Clever Import Issue

Incident Report for Lexia

Resolved

This incident has been resolved.

Posted Oct 03, 2024 - 11:05 EDT

Monitoring

Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.

Posted Sep 03, 2024 - 08:06 EDT

Investigating

Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.

Posted Aug 14, 2024 - 15:18 EDT

This incident affected: Core5, PowerUp, myLexia, Clever, and Lexia English.