PowerUp Processing Issue

Incident Report for Lexia

Resolved

The PowerUp processing issue has been resolved. Data has been restored for the remaining affected students, and all students should be able to continue working in the program.

Posted Sep 10, 2026 - 09:05 EDT

Monitoring

Most students should be able to use PowerUp without issue. For a small number of students, we are working to restore their data by early next week.

Posted Sep 04, 2026 - 16:07 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 04, 2026 - 08:26 EDT

Investigating

We are currently investigating an issue where some students in PowerUp may end up going into placement instead of their current place in the program. We will provide updates as available, and apologize for the inconvenience.

Posted Sep 03, 2026 - 11:10 EDT

This incident affected: PowerUp and myLexia.