tag:status.lexialearning.com,2005:/historyLexia Status - Incident History2024-03-29T01:23:10-04:00Lexiatag:status.lexialearning.com,2005:Incident/200006302024-02-17T11:00:56-05:002024-02-17T11:00:56-05:00Scheduled Downtime<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:35</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:11</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on Saturday, February 17, 2024 from 8:00 AM to 11:00 AM EST.<br /><br />This maintenance is planned for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/193351292023-12-09T16:00:24-05:002023-12-09T16:00:24-05:00Scheduled Downtime<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:30</var> EST</small><br><strong>Scheduled</strong> - We are scheduled to undergo maintenance on Saturday, December 9, 2023, from 7:00 AM to 4:00 PM EST. This maintenance is planned for product upgrades and enhancements.</p>tag:status.lexialearning.com,2005:Incident/191875942023-11-26T09:01:27-05:002023-11-26T09:01:27-05:00Scheduled Downtime<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>09:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>08:48</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>08:31</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>09:22</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on Sunday, 11/26/23 from 8:30am-9:30am EST. <br /><br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/187487042023-10-10T21:31:50-04:002023-10-10T21:31:50-04:00Scheduled Downtime - Tuesday, October 10th, from 9:15pm-9:45pm Eastern.<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>21:31</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>21:28</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>21:15</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>19:46</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on Tuesday, October 10th, from 9:15pm-9:45pm Eastern.</p>tag:status.lexialearning.com,2005:Incident/184929192023-09-15T02:00:23-04:002023-09-15T02:00:23-04:00Scheduled Downtime for LETRS and Aspire<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>14:36</var> EDT</small><br><strong>Scheduled</strong> - The LETRS and Aspire platforms will be undergoing scheduled maintenance Thursday, September 14th from 9:00 PM - 1:00 AM Central Time. <br /><br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/184254742023-09-08T22:28:46-04:002023-09-08T22:28:46-04:00Scheduled Downtime - Friday September 8, 2023 10:00pm - 11:00 pm<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>22:28</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>22:20</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on Friday, September 8th, from 10 p.m. to 11 p.m. Eastern.</p>tag:status.lexialearning.com,2005:Incident/182940542023-08-28T13:59:31-04:002023-08-28T13:59:31-04:00LETRS and Aspire experiencing extended downtime<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>13:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>10:12</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing more downtime to our LETRS and Aspire applications than anticipated due to scheduled data maintenance. <br /><br />We apologize for the inconvenience. We aim to have the platform available again as soon as possible.</p>tag:status.lexialearning.com,2005:Incident/181449302023-08-27T22:01:05-04:002023-08-27T22:01:06-04:00Scheduled Downtime<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:42</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance beginning August 25th at 10pm EST through the 27th.<br /><br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/179778822023-07-31T11:20:42-04:002023-07-31T11:20:42-04:00Classlink SSO<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>11:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>13:08</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is affecting students and staff that log in through Classlink SSO.</p>tag:status.lexialearning.com,2005:Incident/180041652023-07-30T14:42:56-04:002023-07-30T14:42:56-04:00Aspire and LETRS Maintenance July 29-30 2023<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>14:42</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>14:39</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>12:45</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>12:35</var> EDT</small><br><strong>Scheduled</strong> - Aspire and LETRS will be offline for 24 hours from July 29th 9 am Central to July 31th 6 am EST</p>tag:status.lexialearning.com,2005:Incident/179665742023-07-30T10:00:43-04:002023-07-30T10:00:43-04:00Aspire and LETRS Maintenance July 29-30 2023<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>09:27</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>11:08</var> EDT</small><br><strong>Scheduled</strong> - Aspire and LETRS will be offline for 24 hours from July 29th 9 am Central to July 30th 9 pm Central.</p>tag:status.lexialearning.com,2005:Incident/178823362023-07-19T15:53:30-04:002023-07-19T15:53:30-04:00Teacher Program Issue<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>15:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>08:54</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:18</var> EDT</small><br><strong>Investigating</strong> - We have discovered an issue with logging into Lexia Academy. We are working to identify and resolve the issue as soon as possible. <br /><br />We apologize for any inconvenience this might cause.</p>tag:status.lexialearning.com,2005:Incident/178245902023-07-15T16:00:07-04:002023-07-15T16:00:07-04:00Summer Release Scheduled Downtime<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Scheduled</strong> - As we will be undergoing scheduled maintenance for product upgrades and improvements, myLexia and Lexia's student programs will be unavailable Saturday, July 15th, from 8:00am - 4:00pm Eastern.</p>tag:status.lexialearning.com,2005:Incident/178175362023-07-14T02:00:37-04:002023-07-14T02:00:37-04:00Scheduled Downtime for LETRS and Aspire - Thursday July 13th, 9pm - 1am Central Time<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>16:18</var> EDT</small><br><strong>Scheduled</strong> - The LETRS and Aspire platforms will be undergoing scheduled maintenance Thursday, July 13th, from 9:00pm - 1:00am Central Time<br /><br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/174254712023-06-02T02:00:15-04:002023-06-02T02:00:15-04:00Scheduled Downtime for LETRS and Aspire - Thursday, June 1st 9:00 pm - 1:00 am Central Time<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>17:16</var> EDT</small><br><strong>Scheduled</strong> - The LETRS and Aspire platforms will be undergoing scheduled maintenance Thursday, June 1st 9:00 pm - 1:00 am Central Time<br /><br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/172378752023-05-15T10:12:00-04:002023-05-15T10:12:00-04:00Educator logins not currently working via Clever<p><small>May <var data-var='date'>15</var>, <var data-var='time'>10:12</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>19:17</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>08:14</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lexialearning.com,2005:Incident/171131642023-05-05T02:00:17-04:002023-05-05T02:00:17-04:00Scheduled Downtime for LETRS and Aspire - Thursday, May 4th 9:00 pm - 1:00 am Central Time<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Scheduled</strong> - The LETRS and Aspire platforms will be undergoing scheduled maintenance Thursday May 4th from 9:00 pm CT - 1:00 am CT<br /><br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/171319502023-05-03T12:12:11-04:002023-05-03T12:12:11-04:00Intermittent Issue<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>12:12</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:32</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Investigating</strong> - Students and staff may experience interruptions or error screens when trying to access our products. <br /><br />We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.</p>tag:status.lexialearning.com,2005:Incident/168364952023-04-12T12:49:04-04:002023-04-12T12:49:04-04:00Intermittent Issue<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>12:49</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>10:17</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:37</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:36</var> EDT</small><br><strong>Investigating</strong> - Students and staff may experience interruptions or error screens when trying to access our products. <br /><br />We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.</p>tag:status.lexialearning.com,2005:Incident/167823572023-04-10T12:26:54-04:002023-04-10T12:26:54-04:00Participants Unable to Access LETRS Content - April 7, 2023<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>12:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>23:44</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:39</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Investigating</strong> - We are aware of reports where some LETRS participants are unable to access course content within the platform. We are currently investigating the issue and will provide updates as they become available.<br /><br />We apologize for any inconvenience this is causing.</p>tag:status.lexialearning.com,2005:Incident/167375442023-04-07T02:02:12-04:002023-04-07T02:02:12-04:00Scheduled Downtime for LETRS and Aspire - Thursday, April 6th 9:00 pm - 1:00 am Central Time<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>02:02</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>10:07</var> EDT</small><br><strong>Scheduled</strong> - The LETRS and Aspire platforms will be undergoing scheduled maintenance on Thursday, April 6th, from 9:00 pm - 1:00 am Central Time.<br /><br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/165314232023-03-19T11:00:15-04:002023-03-19T11:00:15-04:00Scheduled Downtime - Sunday March 19th 8am - 11am Eastern<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>13:32</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance Sunday, March 19th, from 8:00 am - 11:00 am Eastern.<br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/163162882023-03-03T02:00:14-05:002023-03-03T02:00:14-05:00Scheduled Downtime for LETRS and Aspire<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>22:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:34</var> EST</small><br><strong>Scheduled</strong> - The LETRS and Aspire platforms will be undergoing scheduled maintenance Thursday, March 2nd from 9:00 pm - 1:00 am Central Time <br /><br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/162790832023-02-26T09:25:18-05:002023-02-26T09:25:18-05:00Scheduled Downtime - Sunday February 26th, 8am - 10am ET<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:25</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>08:49</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>19:05</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance Sunday, February 26, 8:00 am - 10:00 am Eastern<br />This will be for product upgrades and improvements.</p>tag:status.lexialearning.com,2005:Incident/160435082023-02-06T12:04:01-05:002023-02-06T12:04:01-05:00Intermittent Issue<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>12:04</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:47</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:38</var> EST</small><br><strong>Investigating</strong> - Students and staff may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! <br /><br />We are currently investigating this issue and will update once we know more about the root cause.</p>